Privacy Policy

Privacy Policy for SM Virtual Ltd

Effective date: 20th July 2023

At SM Virtual Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect any information you provide when using our website or availing our virtual assistant services.

1. Information We Collect:
We may collect the following types of personal information from you:

- Contact Information: such as your name, email address, phone number, and postal address.
- Communication Data: any communication that you send to us via email or other means.
- Usage Data: data collected automatically about your interactions with our website and services.

2. How We Use Your Information:
We primarily use your personal information for the following purposes:

- To provide and improve our services.
- To communicate with you regarding service updates, customer support, promotions, or marketing materials.
- To personalize your experience on our website and recommend relevant content or offers based on your preferences.
- To investigate and respond to any concerns or enquiries you may have.

3. Information Sharing:
We understand the importance of keeping your personal information confidential. Therefore, we will only share it in limited circumstances:

- With Service Providers: We may share certain information with trusted third-party service providers who assist us in delivering our services to you (e.g., hosting providers).
- Legal Requirements: We may disclose your information if required by law or to comply with legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business assets, your information may be transferred as part of the transaction.

4. Security Measures:
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance your experience on our website and collect information about how you interact with it. You may choose to disable cookies through your browser settings but note that this may affect certain functionalities of the website.

6. Third-Party Links:
Our website may contain links to third-party websites or services. Please note that once you leave our site or interact with these external sites, we do not have control over their privacy practices. We encourage you to review the privacy policies of those third parties before providing any personal information.

7. Children's Privacy:
Our services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children under the age of 18. If you believe we have received personal information from a child without parental consent, please contact us immediately.

8. Changes to This Policy:
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after such modifications will constitute your acknowledgment and acceptance of the amended policy.

9. Contact Us:
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at: SM Virtual Ltd, 1 Petersham road, Poole, UK, BH17 7DN. Or email: shirene@smvirtual.co.uk

By using SM Virtual's website and services, you signify your agreement with this Privacy Policy. Please read it carefully before providing any personal information.